Careers

Customer Service and shipping/receiving lead

POSITION SUMMARY: 

This critical cross-functional role is responsible for conducting Customer Service and Shipping/Receiving.   

Will work directly with the Sales, Marketing, and Purchasing teams. 

RESPONSIBILITIES: 

CUSTOMER SERVICE 

Responsible for all Customer Service channels: timely response to inquiries (email, phone, & social media).  As the lead “personal interface” with consumers, will strive to provide the highest level of customer service and brand experience. 

  • Ensure exceptional service levels and brand experience for all inbound inquiries (email, telephone, social media, and “walk-ins”). 
  • Process Returns, Refunds, and Warranty Claims. 
  • Provide technical support to the customer (recommendations, troubleshooting, fitment, etc.). 
  • Periodically perform CushCore installations. 
  • Filter distributor, dealer, and sponsorship inquiries. 
  • Periodically attend trade shows/bicycle events. 

SHIPPING & RECEIVING 

Responsible for warehouse functions including receive and store inventory shipments, pick/pack/ship outgoing orders to individual customers, dealers, and distributors; maintain warehouse cleanliness and organization.  

  • Coordinate and arrange shipments via UPS, FedEx, and LTL with distributor contacts via email meeting specific packaging and labeling requirements. 
  • Pick, pack, and ship small parcels (USPS, UPS, and FedEx) to domestic and international customers. 
  • Receive, document, and store freight deliveries of new inventory. 
  • Compare packing lists to company purchase orders and ensure the products delivered match the packing list. 
  • Identify any missing, lost, or damaged materials and notify supervisor. 
  • Assemble distributor orders on pallets for freight transportation. 
  • Weigh and measure freight shipments and relay dims to sales staff. 
  • Maintain warehouse cleanliness and organization. 

 

MISCELLANEOUS 

  • Assist with Odoo data entry as needed. 
  • Responsible for coordinating van maintenance. 

EXPERIENCE, SKILLS, AND QUALIFICATIONS: 

REQUIRED 

  • Excellent interpersonal and communication skills. 
  • Self-motivated with the ability to work autonomously and bring new ideas and solutions. 
  • Familiarity with the bicycle/outdoor/sporting goods industry. 
  • Experience with MS Office Suite. 
  • Experience with ERP systems a plus. 
  • Academic / Work Qualification: BS/BA or equivalent work experience. 

PREFERRED 

  • Customer Service experience.   
  • Shipping and Receiving Experience - Understanding of LTL and e-commerce shipping and receiving processes. 
  • Ability to operate warehouse machinery, ideally forklift certified with experience. 
  • Ideal candidate will possess technical knowledge of bicycles, components, and basic bike maintenance ability (e.g. tire changes). 
  • Experienced mountain bike and / or gravel rider. 
  • Experience in a similar role within the bicycle industry. 

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: 

  • Must be comfortable working in a warehouse environment. 
  • Standing for long periods, ability to work on your feet for 8 hours a day and carry loads of up to 50 pounds. 
  • Must be able to work in hot or cold weather. 
  • Ability to work independently and safely. 

COMPENSATION AND SCHEDULE: 

  • Salary Range: $42,000 - $59,000 DOE. 
  • Job Type: Full Time, salaried: M-F 8:00am – 4:30pm at our Bend, Oregon Headquarters. 
  • Benefits: Paid Time Off, Sick Time, Health, Dental, & Vision Insurance Contribution, Industry Discounts.